Delivery & Returns
1. DELIVERY
We are delivering to all
Your order will be send by a courier company or Royal Mail.
Unfortunately at this time we cannot take orders for
delivery to international addresses unless exception requested by email.
We currently offer two delivery options: express delivery
and standard delivery
All delivery must be placed by 12pm in order respect the
delivery time bellow.
Orders placed on a Friday before 12pm will be delivered on a
Monday and orders placed between 12pm on Friday and 12pm on Monday please
expect delivery on Tuesday.
Express delivery: We aim to deliver all mainland
Express delivery orders placed after 12pm on a Friday will
be delivered on a Tuesday.
Deliveries to
Standard delivery: We aim to deliver all mainland
Deliveries to
Please note Saturday and Sunday are not classed as working
days.
Signing for delivery
Before you sign for
the goods, please inspect the product inside the box to ensure that everything
has arrived undamaged. We pack our goods extremely carefully and damages are
rare, however, once you have signed for the goods it may not be possible to
prove that the damage occurred before they came into your possession. If the
goods are left without a signature, we must be notified of any damages or
shortages within 24 hours of the delivery taking place.
See 'Damaged Items'
below.
What if I refuse to accept the delivery from the courier? If
you refuse to accept an order from our couriers, you may be responsible for any
additional courier costs, including the cost of returning the items to us. If
you are refusing the order simply because you have changed your mind, you will
be responsible for the costs of returning the goods unless you have a
Cancellation Number (CN). If you are refusing the goods because you believe
they are damaged, we will check the goods are damaged when they are returned to
us. If they aren't damaged, we may have to charge you the cost of returning the
goods to us. If you refuse the goods because the courier company is not able to
carry the goods to a particular part of your property, please remember that we
are unable to guarantee that the couriers will deliver to any point other than
your front door or kerbside, depending on the item.
2. COST:
Our Standard Delivery charge is £3.95 per items ordered
delivered to
For Express Delivery in the
3. RETURNS - peace of mind
guaranteed
We are committed that you are delighted with your purchases.
We fully comply with the Distance Selling Regulations, which
give consumers buying by mail-order the right to examine and test items at home
as they would in a shop.
So, if you're not happy with anything you've bought, simply
let us know in writing via email within
7 working days.(This doesn't apply to bespoke or made-to-order items - see
below). We'll give you a complete refund including any standard cost of
delivering the items to you. (Unfortunately, we won't be able to refund any
Next Working Day delivery charges if delivery was attempted on time.)
How do I notify
you?
In writing within 7 working days by email only.
As soon as we received your notification we will email you
back with a Returns Number (RN) which will help you to confirm that we have
been notified correctly. Please put the Returns Number (NR) in your covering
letter - this will speed up the returns process.
The 7 working days start on the day after your order
arrives.
If you do think
you might want to return any goods, please don't use them outside or test them
in a way that you wouldn't be able to in a shop. If the original packaging is
sealed in see-through plastic that allows you to examine the contents as you
would in a shop, please don't open the packaging. Otherwise, don't hesitate to
open the packaging to inspect the goods, but please don't dispose of the
packaging until you're sure you want to keep it. Please make sure that goods
arrive back with us undamaged within 14 days of you originally receiving them.
If you return the goods by Royal Mail we recommend you use a service that
provides you with proof that the goods have been delivered back to us.
The address to which goods should be returned is:-
Nadia Lala Design
102 The
10-18
We may sometimes ask you to return an item direct to the
manufacturer, and we will advise you regarding this when you call us for the
Returns Number.
It is your responsibility to arrange and pay for the return
of goods that have been correctly supplied and are not faulty. We recommend
that they are sent via an insured and signed-for service.
Damaged items
- Very occasionally, and despite the considerable experience
of our dispatch team and couriers, items can become damaged in transit.
Before you sign for the goods, please inspect them to ensure
that they have arrived undamaged. We pack our goods extremely carefully and
damages are rare, however, once you have signed for the goods it may not be
possible to prove that the damage occurred before they came into your
possession. If the goods are left without a signature, please make sure you
contact us within 24 hours of the delivery taking place to notify us of any
damages or shortages.
Damages correctly notified will be replaced free of charge.
However if you choose to cancel the order at that point rather than accept a
free replacement, you must return the goods to us at your expense (see
'Returns' above).
'Bespoke' or 'Made to order' items
Unfortunately,
items 'made to order' or 'bespoke' cannot be canceled or returned. 'Made to
order' or 'Bespoke' items will usually be described as such on the website, however
anything where you are specifying for example a colour or size that is not
described on the website is 'made to order'.
Occasionally, time
delays on 'Made to Order' items may occur: we will do our best to get bespoke
orders completed and delivered within the estimated timescale. However,
problems do occasionally arise that cause delays in the manufacture and
delivery of 'Made to order' items. Consequently, we will never accept that
'time is of the essence' in 'made to order' or 'Bespoke' situations. It may be
possible for us to cancel the order with the manufacturer due to time delay.
However, we need to know in good time if you wish to cancel once the
manufacture has commenced, we won't be able to cancel. Please understand that
it is your responsibility to contact us to inquire if it's possible to cancel
an order. If there been a time delay, don't leave it until it's too late to
express your concerns!
3. CANCELING AN ORDER:
What if I need to cancel my order before it's been
dispatched?
You can cancel your order in writing by email at any time up
to the end of 7 working days after the goods arrive. If your order has already
been dispatched, or we are not able to prevent the dispatch of goods, you can
always return them under our 7 days returns policy (see below).
If you cancel an order before dispatch, we will give you a
Cancellation Number (CN) which you should retain in the event of any subsequent inquiry. That number is your proof that you have canceled the order in time to
prevent it being dispatched. If you don't have a Cancellation Number and you
refuse to accept an order from our courier or Royal Mail that has been
correctly supplied, we will need to deduct the cost of returning the items from
any refund that we make.
Items 'Made to order' cannot be canceled. 'Made to order' or 'Bespoke' items will usually be described as such on the website. In
addition, anything where you are specify for example a colour or size that is
not described on the website is 'Made to order'. For more information on items
'Made to order', see below.
Refunds will be made within 30 days of the cancellation
date.
